Terms & Conditions — spin996

Welcome to spin996 ("we", "us", "our", or "the Platform"). spin996 is an online casino and sports betting platform operated under international online gaming licensing frameworks. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and spin996 governing your access to and use of the spin996 website, mobile application, and all associated services (collectively, the "Services").

By registering an account, accessing the spin996 platform, or placing any bet or wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately cease accessing or using the spin996 platform. spin996 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following the publication of any revised Terms shall constitute your acceptance of those changes.

For the purposes of these Terms, the following definitions shall apply:

To register and maintain an active Account on spin996, you must meet all of the following eligibility criteria at the time of registration and on an ongoing basis:

• You must be at least 21 years of age. spin996 strictly enforces a minimum age of 21 for all gambling activities on the Platform. Registration by persons under 21 is prohibited, and any Account found to belong to an underage individual will be immediately suspended and all associated Funds forfeited.
• You must be a natural person — corporate entities, trusts, and automated agents may not register Accounts.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be a Politically Exposed Person (PEP) or subject to any financial sanctions or regulatory restrictions that would prohibit you from engaging in online gaming activities.
• You must not be a resident of a restricted territory where the operation or use of online gambling services is explicitly prohibited by applicable law. It is your responsibility to determine whether online gambling is legal in your jurisdiction.
• You must not be an employee, director, officer, agent, or associate of spin996 or any of its affiliated companies, subsidiaries, or software providers.
• You must not have a previously suspended or terminated Account on spin996 that was closed for breach of these Terms.

Each eligible individual may register one (1) Account only on the spin996 platform. The registration of multiple Accounts by the same individual — whether using different email addresses, names, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you must provide accurate, complete, and current information, including your:

• Full legal name (as it appears on your government-issued identification)
• Valid email address
• Date of birth
• Contact number
• Residential address
• Preferred currency (MYR)

You are required to keep all Account information current. Failure to maintain accurate registration details may result in Account suspension pending re-verification. spin996 reserves the right to request updated documentation at any point during the Account lifecycle.

You are solely responsible for maintaining the confidentiality of your username and password. You must notify spin996 support immediately if you become aware of any unauthorised access to your Account.

spin996 operates a mandatory Know Your Customer (KYC) programme in accordance with international anti-money laundering (AML) standards. KYC verification is required before any withdrawal request can be processed. spin996 may also request KYC documents at any point during a User's Account lifecycle.

Acceptable KYC documentation includes:

• Proof of Identity: Malaysian MyKad (IC), passport, or equivalent government-issued photo identification.
• Proof of Address: A recent utility bill, bank statement, or official government document issued within the last three (3) months, showing your registered residential address.
• Proof of Payment Method: A screenshot or statement confirming ownership of the bank account, e-wallet (e.g., Touch 'n Go eWallet, Boost, GrabPay), or DuitNow registered account used for deposits.

spin996 reserves the right to suspend withdrawals, restrict gameplay, or terminate an Account if a User fails to provide satisfactory KYC documentation within a reasonable timeframe following a formal request.

6.1 Deposits

spin996 supports the following deposit methods for Malaysian players: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and cryptocurrency (BTC/USDT for eligible accounts). Minimum deposit is RM30. Maximum deposit limits vary by payment method and account tier.

All deposits must originate from a payment account registered in the User's own name. Third-party deposits — where a payment is made from an account belonging to another person — are strictly prohibited and will result in the refusal of the deposit and potential Account suspension pending investigation.

6.2 Withdrawals

Withdrawal requests are processed subject to the following conditions:

• Your Account must have completed KYC verification.
• All applicable wagering requirements on Bonus Funds must be fully met prior to withdrawal.
• Withdrawals must be directed to a payment account registered in the same name as your spin996 Account.
• Minimum withdrawal amount is RM50.
• Processing times: e-wallet withdrawals (Touch 'n Go, Boost, GrabPay) — typically 5–30 minutes; bank transfers (Maybank, CIMB, Public Bank, Hong Leong) — typically 30–120 minutes; cryptocurrency — 15–60 minutes subject to network confirmation.

6.3 Currency

All transactions on spin996 are denominated in Malaysian Ringgit (MYR / RM). For cryptocurrency transactions, the equivalent MYR value is calculated at the applicable exchange rate at the time of the transaction.

spin996 may offer promotional bonuses, free spins, cashback credits, and other incentives to new and existing Users. The following general conditions apply to all bonuses unless otherwise specified in the individual promotion's terms:

• Bonuses are credited as Bonus Funds and are subject to wagering requirements before becoming withdrawable as real money.
• Wagering requirements must be met within the specified timeframe. Unused Bonus Funds that expire before wagering is complete will be removed from the Account without notice.
• Bonuses are non-transferable and may not be exchanged for cash unless the applicable wagering requirement has been satisfied in full.
• spin996 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.
• Bonus abuse — including but not limited to creating multiple Accounts to claim the same bonus, using VPN services to circumvent geo-restrictions, or exploiting technical errors — will result in forfeiture of all Bonus Funds and may result in Account suspension.

The following general rules govern all bets and wagers placed on spin996:

• All bets are final once confirmed. Bets cannot be cancelled, reversed, or modified after submission.
• spin996 reserves the right to void any bet placed in error due to technical malfunctions, incorrect odds publication, or manifest pricing errors. Users will be notified of voided bets and any applicable refunds will be credited to the Account balance.
• For sports betting markets (including Liga Super Malaysia, EPL, La Liga, UEFA Champions League, and UFC), all wagers are settled in accordance with the official results published by the relevant governing body. spin996's settlement decision is final.
• In the event of event cancellation, postponement, or abandonment, bets will be settled in accordance with spin996's individual sport-specific rules.
• Mix Parlay bets require a minimum of three (3) selections. If one selection is voided, the parlay will be recalculated with the remaining selections.
• Maximum payout limits apply per event and per market. These limits are published within the platform's betting interface and are subject to change.
• spin996 reserves the right to limit bet amounts or restrict market access for individual Users at its sole discretion, particularly where there is evidence of arbitrage betting or suspicious activity.

The following activities are strictly prohibited on the spin996 platform. Any User found to have engaged in prohibited conduct will be subject to immediate Account suspension, forfeiture of Funds, and where appropriate, reporting to relevant authorities:

• Registering more than one Account on the Platform
• Providing false, inaccurate, or misleading information during registration or KYC
• Using the Platform whilst under 21 years of age
• Using the Platform from a jurisdiction where online gambling is explicitly prohibited
• Engaging in collusion, match-fixing, or any form of coordinated betting activity designed to exploit the Platform
• Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage
• Using automated bots, scripts, or any non-human means to interact with the Platform
• Depositing funds derived from criminal or fraudulent activity — including money laundering
• Conducting charge-backs or reversals on legitimately processed deposits
• Harassing, threatening, or abusing spin996 support staff or other Users
• Accessing another User's Account without their knowledge or consent

All content published on the spin996 platform — including but not limited to text, graphics, logos, game interfaces, software code, audio, video, data compilations, and user interface design — is the exclusive intellectual property of spin996 or its licensed content providers and is protected by applicable international copyright, trademark, and intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not extend to:

• Reproducing, copying, or distributing any Platform content without prior written consent from spin996
• Reverse-engineering, decompiling, or disassembling any Platform software
• Using spin996's trademarks, logos, or brand elements in any external context without written authorisation
• Scraping, crawling, or otherwise extracting Platform data in bulk

To the fullest extent permitted by applicable law, spin996, its directors, officers, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the Platform
• Loss of profits, winnings, data, goodwill, or business opportunity, whether or not spin996 has been advised of the possibility of such losses
• Any interruption, delay, or failure of the Platform due to technical faults, maintenance, cyber-attack, or force majeure events beyond spin996's reasonable control
• Any losses arising from your reliance on information, odds, or market data published on the Platform
• Any unauthorised access to your Account resulting from your failure to maintain password security

In jurisdictions where limitation of liability clauses are restricted by statute, spin996's total aggregate liability to any User in respect of any claim shall not exceed the total amount deposited by that User in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit spin996's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

spin996 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion if it determines, on reasonable grounds, that:

• A User has breached any provision of these Terms
• KYC documentation has not been provided upon request
• The Account is associated with fraudulent, abusive, or suspicious activity
• A User has requested self-exclusion under spin996's Responsible Gambling Policy
• Continuation of the Account would expose spin996 to legal, regulatory, or reputational risk

Upon Account closure, any real-money balance (excluding Bonus Funds subject to incomplete wagering requirements) will be returned to the User via their registered payment method after all relevant verification checks have been completed.

Users may voluntarily close their Account at any time by contacting spin996 support. Voluntary Account closure requests are processed within five (5) business days.

spin996 is committed to promoting responsible gambling practices. Users are encouraged to treat gambling as a form of entertainment and to set personal limits on their spending and time played. The following tools are available to all registered Users:

• Deposit Limits: Set daily, weekly, or monthly deposit caps via Account settings.
• Loss Limits: Establish maximum loss thresholds over configurable time periods.
• Self-Exclusion: Temporarily suspend or permanently close your Account for a cooling-off period.
• Reality Check Notifications: Configure alerts at regular intervals to remind you of session duration and spend.

Users are solely responsible for their gambling activity. spin996 does not accept any liability for gambling losses incurred by Users. If you believe you may have a gambling problem, we strongly encourage you to contact our support team to activate self-exclusion, and to seek assistance from relevant support resources. For more information, please review our full Responsible Gambling Policy.

Minimum age: 21 years. This platform is not intended for persons under the age of 21.

spin996 reserves the right to amend, update, or replace these Terms & Conditions at any time and at its sole discretion. Where changes are material, spin996 will endeavour to provide reasonable advance notice via email notification or a prominent notice on the Platform prior to the changes taking effect.

It is the User's responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the spin996 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree to any amended Terms, your sole remedy is to cease using the Platform and, if applicable, close your Account.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction under which spin996 holds its international gaming licence.

In the event of a dispute between a User and spin996, the parties agree to first attempt resolution through spin996's internal complaints and dispute resolution process. Users may submit a formal complaint by contacting spin996 support via live chat or the support email address.

spin996 aims to acknowledge all formal complaints within 48 business hours and resolve them within 14 calendar days. Where resolution cannot be achieved through internal processes, disputes may be referred to the relevant independent dispute resolution body associated with spin996's licensing framework.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to make a formal complaint, please contact the spin996 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the spin996 platform. Average response time: under 90 seconds.
• Email (plain text — not a link): [email protected]

spin996 support is available in English, Bahasa Malaysia, and Mandarin. Formal written complaints will receive a written acknowledgement within 48 business hours.

For matters related to responsible gambling, account limits, or self-exclusion, please refer to our Responsible Gambling Policy or contact support directly.